Privacy Policy
1. Introduction
OmniQU Laboratories (“we”, “our”, “us”) is committed to protecting the privacy of our clients, partners, and website visitors. This policy explains how we collect, use, store, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website, submitting a test request, or communicating with us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Contact details: such as your name, company name, email address, phone number, and physical address.
Service information: details you provide when requesting quotes, submitting samples, or completing test request forms.
Website data: basic analytics data (e.g. IP address, browser type, pages visited) to improve site performance and user experience.
Cookies: collected via our Complianz Cookie Consent tool, which allows you to manage and control cookie preferences.
3. How We Use Your Information
We use personal information to:
Process test requests and provide laboratory services.
Communicate with you regarding your results, enquiries, or account.
Improve our website, services, and customer experience.
Comply with legal, regulatory, and accreditation requirements.
Send updates or notifications related to your existing relationship with us.
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Cookies & Tracking
Our website uses Complianz Cookie Consent to manage cookies transparently and in compliance with POPIA and GDPR principles.
Cookies help us analyse site usage and enhance functionality.
You can adjust or withdraw your cookie preferences at any time through the cookie settings pop-up.
5. Data Storage & Security
All personal information is stored securely and access is restricted to authorised personnel only.
We use appropriate technical and organisational measures to protect your data against loss, unauthorised access, or misuse.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law and laboratory accreditation standards.
7. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Withdraw consent for future processing.
Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled.
To exercise these rights, please contact us at info@omniqulabs.co.za.
8. Third-Party Links
Our website may include links to external sites.
We are not responsible for the privacy practices or content of these third-party websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is managed, please contact us at:
📧 admin@omniqulabs.co.za
📞 +27 (0)21 773 0323